Human nature drives us to avoid situations that feel scary; fear and anxiety overwhelm and we hunker down, looking for relief from uncomfortable feelings. Yet, to reach our full potential, we must overcome the instinctual urge to fight or flight and challenge ourselves to do new and bigger things. We must get outside our comfort zones.
What does getting outside your comfort zone mean?
Your comfort zone is defined as a place or situation where you feel safe or at ease and without stress. It’s a cozy place, but if you stay too long, you’ll miss out on valuable opportunities to grow. You have to take some risks, try new things, and push your boundaries. You must embrace discomfort and shove fear aside.
Why is getting outside of your comfort zone good?
Let’s say you want a promotion but you are worried about failing. You have two choices: 1) take on a high profile project that, if successful, could catapult your career but is risky because it’s outside your area of expertise and failure is a possibility; or 2) play it safe, put your head down, and do your daily tasks in hopes that someone will see your potential and give you a shot. The first option creates an opportunity; the second option leaves that opportunity in another’s hand. Being willing to get outside your comfort zone allows you to create a better life. You won’t get a promotion, leave a bad job, gain a new skill, develop a meaningful relationship, or build your confidence if you always avoid discomfort.
What holds people back from doing it more often?
Fear of failure causes us to doubt our ability to take on a challenge and succeed. We create stories of doom and gloom that make us want to retreat to the warm cocoon of predictability and ignorant bliss. It’s scary being out on a limb. But if you are honest with yourself, how many times did the doom and gloom turn out to be as horrible as you anticipated? How often did you rise to the challenge when you pushed yourself to do something new? When you failed, was it really that bad? Didn’t you learn something incredibly valuable? Don’t let a false narrative hold you back.
How do you get outside your comfort zone?
The only way to get out of your comfort zone is to, well, get out of your comfort zone. Yes, it’s obvious and yes, it’s the only way. Stop listening to the voice telling you dreadful stories of failure and humiliation. Ask yourself these questions: if I take this risk, what’s the worst that can happen? What’s the best that can happen? What’s most likely to happen? This process helps you see a ‘middle of the road’ outcome that is not total failure but also doesn’t leave you disappointed if you don’t achieve your highest expectations. Another way is to be vulnerable and share your fears with someone else. You’ll find courage by connecting with others and hearing how they overcame self-doubt. Other ideas? Change your morning routine, sign up for a class to learn a new skill, read inspiring books, hang out with people more successful than you, take on a new project at work, or give someone candid feedback. There are a million ways to push yourself; you just have to do it.
What happens if you are always outside of your comfort zone?
Many of us have been living perpetually outside of our comfort zones for some time now; I know I’ve been. The chaos of fast moving change, increased demands on time, and the pressure to deliver results and perform can be overwhelming. While it’s good to push yourself, doing so for too long can lead to burn out. “When demands become too great for us to handle, when the pressure overwhelms us, too much to do with too little time or support, we enter the zone of bad stress,” author Daniel Goleman writes in Psychology Today. “Just beyond the optimal zone at the top or the performance arc, there is a tipping point where the brain secretes too many stress hormones, and they start to interfere with our ability to work well, to learn, to innovate, to listen, and to plan effectively.” If you find yourself in this state, step back, ask for help, and take a few days off. It may seem impossible, but you’ll find that you will feel refreshed and able to take on more after some down time.
While staying in your comfort zone may feel predictable and consistent, in the long run you’ll lose out. Taking on challenges and being open to new experiences create opportunities that can take your success to the next level. Think about the last time you did something you were proud of? Were you pushing yourself or on autopilot? Don’t be afraid of getting to close to the edge of your perceived limitations. If you walk right up and look over, you’ll see all kinds of paths that lead you to a more enriched and engaged life.
Thanks for reading! As always, I am grateful for your shares, likes, and/or comments so please do so if you feel inclined!
There are many attributes and qualities that can be assigned to good managers such as being a decent listener, accountable, organized, motivating, honest, and having a positive outlook on life. While these are all important, they are the minimum requirements of good management.
So what makes a manager GREAT?
In developing my own managerial skills and helping others to do the same, I have found that accomplishing these six things will help a good manager become a GREAT manager.
1. Connect Through Regular One-on-One Meetings
The best way to build strong relationships is to have regular one-on-one meetings with each team member. Most people want to share certain aspects of their lives and appreciate when their boss takes the time to get to know them better, especially when it comes to personal and career aspirations. Use these one-on-one meetings to ask good questions, discuss professional development and performance, solve problems, and review priorities and projects. Effective one-on-one meetings will result in more effective relationships.
2. Right Seat on the Bus
It’s not enough to have talent on your team; your employees must be in the right seat on the bus to do fantastic work. Great managers recognize their employees will be at their best when their talents and strengths are in alignment with their roles. It takes time to gain meaningful insights to what makes your employees tick, but doing so will help you create, tweak, or change roles to help them do what they are best at every day. This will result in happier, more productive and engaged team members who enjoy their work.
3. Continuous Improvement
There are many ways to make an organization better and great managers are committed to always improving. They understand that the intentional pursuit of honing processes, teamwork, goal-setting, cultural issues, communication, collaboration, and quality and content of work product will reduce obstacles that frustrate employees and in turn, make the organization stronger.
4. Good Decision-Making
Leaders who make good decisions and who empower their teams to do the same are highly regarded in most organizations. Good decision-making builds trust and credibility and creates success. While your team might not always agree with your decisions, it’s hard to argue when they turn out to be good ones. Improve your decision-making skills by slowing down, listening more, and considering all possibilities. Ask questions and obtain as much input as possible. Recognize that you (and everyone else) are full of biases that cloud your judgment. The more you expose your biases, the better decisions you will make. Read my blog on bias here for more insight on better decision making.
5.Rally Teams Around the Bigger Picture by Tying it to the Daily Picture
A job is just a job (aka a paycheck) when you can’t see how it’s tied to the bigger picture. Great managers understand that most of us want to be part of something greater than ourselves and tap into that motivation by ensuring every employee understands and cares about the company strategy and vision for the future. The key is tying strategy to the work a person does each day including well thought out and communicated departmental plans, KPIs, work prioritization, and individual goals. Be transparent, talk about and get feedback on the vision and strategy often, engage more than just the usual suspects in vision and goal development, and celebrate small and big wins often. The more connected your team is to the bigger picture, the greater chance for success.
6. Radically Candid
I saved the most important for last; if you must pick only one of these points to work on, improving how you give feedback should be at the top of the list. Great managers are always candid and address performance issues directly and timely. They show they care by being honest, compassionate, and holding their team accountable to high standards. They never take the easy way out by putting off tough conversations, sugar coating bad news, or letting their desire to be liked to get in the way. They understand that every person on their team deserves to know how they are performing, what they need to do to improve, and how they are perceived within the organization. You cannot be a great boss if you are not giving regular, candid feedback. Repeat this mantra over and over. If you want to get better at giving feedback, I highly recommend reading “Radical Candor: Be a Kickass Boss Without Losing Your Humanity” by Kim Scott. It’s a game changer.
Mastering these six points will not only help you become a better manager, but more importantly, will help you develop good employees into great ones. And that’s the legacy all rock star managers should want to leave behind.
Thanks for reading. As always, comments, like and shares are appreciated so please do so if you are inclined.
Deflection: How to NOT Shrug off Responsibility and Pin Poor Performance and Decision Making on Someone Else
Accountability is the cornerstone of authentic and inspirational leadership. True accountability means you understand and accept that you and only you are responsible for your attitude, actions, decisions, communication, and health of your relationships. It’s hard work, requiring vulnerability, humility, integrity, and a willingness to put your ego aside. It’s uncommon to find this kind of accountability; for some reason these qualities are labeled as signs of weakness. I believe they are just the opposite.
Rather than hold oneself truly accountable, many people use deflection to shrug off responsibility and pin poor performance and decision making on someone or something else.
Deflection may sound something like this:
We shouldn’t tolerate this type of behavior from ourselves and from those around us.
So how do you stop yourself from being a deflector?
It starts with awareness. Think back on the times you were given tough feedback. Did you own it or did you blame someone or something else? Did you say thank you for the feedback or did you minimize your role in the situation? Be honest; you can’t make changes unless you embrace the hard truths about yourself. It may seem like silly advice but the only way to be accountable is to start being accountable. The only way to stop deflecting is to stop deflecting. When you hear yourself saying things like, “yeah, but” or “you always do XYZ” or “it’s not my fault” stop immediately and instead say, “I was just about to deflect blame and I don’t want to do that. Thank you for this feedback.” Then listen.
Next, take ownership and focus on the things you can control. Sure, there could be many reasons why something happened; it’s natural to want to look for causes outside of yourself, but the only way to improve a situation is to own your part. Don’t let yourself off the hook. And really, if everything is everyone else’s fault, then what part do you play in your own life? Do your actions not have any consequences? Are you truly powerless over the decisions you make and the outcomes that are a result of your decisions? I didn’t think so.
Now it’s time to create a new habit; an accountability habit. Ask someone to call you out when you start to deflect. Look for opportunities to take more ownership when things aren’t going perfectly. Pay attention to what triggers your “blame something else” mechanism so you can gain more insight around when you start to deflect. Apologize when you slip up and blame someone else.
Now how do you deal with a person who deflects all the time?
When dealing with deflection in the moment, the best technique I have found is to bring the focus back to the person by saying something like this:
Handling deflections in such a way does two things; first, it acknowledges that there are extenuating circumstances to every situation which may deserve digging into and second, it shifts the conversation towards accountability which is where solutions can be derived.
I also suggest giving honest and direct feedback. The deflector may not realize how often he or she does it and with a little coaching, could change the habit. Have a few concrete examples prepared and say something like this, “I want to share some feedback with you, if that’s okay. I’ve noticed that anytime we discuss the issues with this project, you shift the blame to someone else. For example, when you say things like “this project was handed to make like this” or “I wasn’t part of the team when that happened’ it makes you sound unaccountable and undermines your credibility as a leader and team player. I know that this is not how you want to be perceived so that’s why I wanted to bring it up. Were you aware that you’ve been doing this? Is there something going on that you want to get off your chest?” Show you care by courageously giving feedback.
Sometimes though, it may be best to ignore the “blame game” and focus on finding a solution. While shifting gears without addressing the deflection doesn’t solve the issue, it can be more productive than getting the other person to accept responsibility. There are times when you just need to move past the “what happened and who did it” phase to the “how are we going to fix it” phase. But even in those times where giving feedback in the moment doesn’t make sense, I always recommend circling back and having the conversation. No one can improve without candid feedback and we shouldn’t be fearful of giving it in a kind and helpful way.
My only other advice is to not take things the blamer says personally and don’t get defensive; I know dealing with deflectors can be frustrating but remember, their blaming isn’t about you, even if it feels like it. I also suggest trying to limit your interaction; habitual blaming can be a form of narcissism and most narcissists (at least the ones I know) have no interest in changing because they don’t think they are doing anything wrong.
There is nothing more honorable than accepting responsibility for your actions and decisions. Don’t be afraid to admit your role in tough situations. Show gratitude and compassion when others admit their own faults, too. We should encourage and applaud each other when we show up with sincere, honest accountability.
In closing, I’ll leave you with a quote from American writer Ralph Marston:
Concern yourself more with accepting responsibility than with assigning blame. Let the possibilities inspire you more than the obstacles discourage you.
Thank you for reading. Please share, like and comment if you are so inclined. Click here to sign up to receive my blogs in your inbox.
Did you know that being kind inspires kindness in others? Numerous studies show that when someone shows you kindness, you are likely to pay it forward. Think about it…when a person holds the door for you and smiles warmly, you tend to want to reciprocate. You find that the next time you can hold a door open for someone, you do so with pleasure. It feels good to be kind.
While it seems unassuming, being kind is truly powerful. Think what we could achieve if we chose (yes, it is a choice) to be kind to everyone with whom we interact. The world would immediately be a better place for each of us. Rather than feeling judged, shamed, shunned, or ignored, we would feel seen, appreciated, accepted, and respected. Since our moods and emotions tend to be contagious, we would be spreading happiness rather than yuckiness.
Always being kind, no matter the person or situation, is a simple way to dramatically improve our world. The best thing about it is that being kind requires no rules, laws, or government regulation. It’s a way for humanity to take back…well…our humanity. We as individuals can lead by example and maybe, just maybe, those who lead our communities, organizations, and countries will follow suit, showing that in the end, all that really matters is how kind we are to each other.
Here are some easy ways to start being more kind. They take no extra investment, just a conscious mindset shift and purposeful interactions.
Smile and Make Eye Contact
Show people that you see and appreciate their humanity no matter where they come from, what their belief system is, or what the situation they find themselves in. Smile and make eye contact with everyone…your coworkers, your children, the homeless guy on the corner, the clerk at the grocery store. You’ll receive smiles in return and you’ll instantly feel better, as will the people you smile at.
Being polite is simple yet respectful. Say “yes please”, “no thank you”, and “I’m sorry” often. Let someone else go first, hold the door open for others, and acknowledge people with a smile. When conversing with another, be positive, refrain from gossiping, and for goodness sake, put your phone away.
Random Acts of Kindness
I’ll never forget one morning when I walked into my office and found a little slip of paper with the words “You Have a Nice Smile” typed upon it. This little slip of paper made my day; I had a spring in my step for weeks because of this simple, anonymous acknowledgment. It’s still taped to my monitor today. Spread joy by doing small things for the people around you. Buy a stranger a cup of coffee, leave a note of appreciation on a coworker’s keyboard, send flowers to a friend, randomly leave Hershey’s Kisses on peoples’ desks, pick up litter in your neighbor’s front yard…it’s the little things that can make a person’s day and performing a random act of kindness increases the chance that others will pay it forward, too.
Being helpful is an easy way to show kindness. Take a moment out of your busy day to give a stranger directions, aid someone in picking up the papers he dropped, make eye contact and engage when a coworker asks for your assistance, and help your spouse load the dishwasher. It only takes a few moments to be helpful and it can make a big difference in a person’s day.
Reach Out to Someone Who is in Need
We all go through tough times and it’s nice to receive kindness when you’re down in the dumps. Call a friend going through a divorce, hug a coworker who just lost a loved one, send a note to someone going through a hard time to let her know you are thinking of her, or give a tissue to a crying stranger. Don’t be afraid to reach out; just a simple acknowledgement of someone’s pain can help ease the feeling of loneliness and despair.
Send a Nice Email to Someone Everyday
It stakes 60 seconds to send an email expressing gratitude and appreciation; those 60 seconds can go a long way to spread kindness in the world. Make sending a sincerely kind email to friends, coworkers, community leaders, etc. a daily habit.
Drive with Kindness in Mind
Be a kind driver; let some enter the lane in front of you and don’t tailgate or speed up quickly behind a slower driver. Don’t get angry when someone cuts you off; instead smile and wish him a nice day. Choose to be a non-aggressive driver. You’ll not only be happier but you’ll also inspire others to be kinder drivers and you’ll improve the safety of everyone on the road.
Find Something to Appreciate About Those Who are Different Than You
I like Heineken’s “Worlds Apart” commercial; it shows how two strangers with very different views can find commonalities that unite them rather than divide them. Yes, this ad simplifies the issues causing the mass polarization of humans today, but if you pause to consider that those you dislike may not be all that different from you, you might be more inclined be kinder to everyone. And really, what life improvement comes from hating someone who believes differently than you? All it does is bring self-pain and self-suffering while the rest of us go on being who we are, not really thinking too much about why you hate us; we are too busy focusing on our own life issues such as why it’s so hard to find a good paying job, affordable housing, a loving relationship, and someone to watch our children without breaking the bank. Sound familiar? Yeah, I thought so. We aren’t so different after all.
Science and psychology show that humans tend to mirror each other; we reflect what we see in others. This is especially true of our leaders as we tend to emulate them the most. Choose your actions and your corresponding reflections carefully as they can make a profound difference in the happiness, kindness, and generosity in others. Choose to use this wonderful superpower we all carry within us to change the world for the better.
Thanks for reading. As always, I appreciate comments, likes, shares and retweets; please do so if you are inclined.
Whether you are a leader, manager, or an employee who wants to be a high performer, there is almost nothing more important than creating more time to think. It may seem next to impossible in this fast paced, constantly-plugged-in world, but it must be a priority if personal and professional growth are important to you. Why? Because if you aren’t making time to think through problems, the future, and your role in what comes next, you will always be reacting. If you are constantly reacting, you aren’t giving yourself time to see the possibilities, think through potential consequences, calm down, and ultimately, make better decisions. I don’t know about you, but I like making good decisions, therefore I make time to think.
Respond vs reacting
First, let’s consider why responding is so much better than reacting. When you find yourself in a situation where you must react, fight or flight mode kicks in. Stress hormones wash through your body and you feel compelled to say or do something that you may later regret. Reacting is a natural urge, it happens automatically and it must be consciously resisted. Instead of reacting, choose to respond. You can do this by taking a breath (literally) and giving yourself time to reflect on what’s happening in the moment. This pause can be a few seconds, a few minutes, or a few days and it will allow you to observe what’s going on inside and out, making it easier to gain control of your emotions and decision making process.
Stop Wasting So Much Time
Facebook, Twitter, news feeds, television and other distractions should be reduced to a minimum if you want to create a more time to think. These things diverts precious time and creates background noise that clogs your thinking. Do you actually do anything with the steady stream of content that comes from these sources anyway? When was the last time you had a profound, personally life changing realization from a tweet or an Instagram post? Never? Me, neither. So shut it down and fill your new found time with things like reading thought-provoking writing, writing your personal vision, thinking about how to best achieve your goals, and brainstorming ways to improve your relationships. There are so many meaty things to think about…things that could change your life…if you would just stop and think about them.
"The difference between successful people and really successful people is that really successful people say no to almost everything." This quote by Warren Buffet pretty much sums it up. The busier you are, the less time you have to think. The less time you have to think, the harder it is to be really successful. Buffet continues, “I insist on a lot of time being spent, almost every day, to just sit and think.” It’s hard to argue with one of the most successful people on the planet. Simplifying will help you focus on what’s most important. Here’s an exercise: write down all the things you feel are priorities in these categories: work, family, personal wellness/fulfillment. List at least 20 items in each category. Then force yourself to pick the top three in each category. Don’t do anything else but these 9 things until you’ve mastered them. Now that’s simplifying! Focus is the key to success.
Another way of simplifying your life is to delegate. Are you really THE person who MUST do all the tasks on your list? Hire a someone to clean your house; have groceries delivered to your door; make your kids ride the bus to school; ask a coworker to help you with a task; approach your boss about getting administrative support on a big project. If you are a manager or a leader, make sure you hire people you can delegate to and empower them to take on challenging assignments. Give them projects that you might normally do yourself. When you find yourself performing tasks that are in the weeds, ask yourself, “should I be doing this or managing this?” If the answer is managing it, delegate it.
Being disorganized is a time suck. Plan your day so you don’t waste time looking for items that should be handy, doing things twice, and working on unimportant tasks. Be disciplined; make a daily agenda that lines out your day. This list shouldn’t be too long and should include a block of time used to think as well as the three things you must do to move the ball down the field on your most important priorities. I love this new Self Journal; I just started using it and it’s working well for me. I also you Evernote to track my to-do lists.
Take a Lunch Break
Resist the temptation to work while you scarf down a sandwich; lunchtime is the perfect time to ponder. Step away from your desk and breathe deeply. Jot down new ideas in a notebook; reflect on your day and come up with ways you could be doing things better; consider what you might be missing when tackling a big problem at home or work. Better yet, take a walk and let your mind wonder; be curious as to where your thoughts take you. Use this 30 minutes to get away from the grind and think.
Find Your Method
There are lots of different ways to do your best thinking. Mine happens when I am exercising. The trouble is that I forget everything as soon as I stop, therefore I use notetaking and audio recording apps so I can capture ideas as I work out. Pausing during a run to type out a few ideas isn’t ideal but it works for me. I also frequently read and listen to audiobooks and I use the same apps to record ideas sparked from consuming thought-provoking content. Writing is a great outlet whether it be expressing an idea to a colleague via email, journaling, outlining your thoughts on paper, or writing a draft memo to your boss. Other people do their best thinking in the shower, while walking the dog, during long flights, or when laying on the beach starting at the ocean…find yours and do it as often as possible. The outcome will be better decisions, more intentional responses, a clearer pathway to a fulfilling life.
As always, thanks for reading! Please like, share, and comment if you are so inclined. Click here to sign up to receive my blogs in your inbox.
Promotions are not given; they are earned.
There is nothing more important to remember than this statement when you are looking to grow within your organization. If you are being passed up for promotions, there is a reason why. Rather than blame your “playing favorites” boss or your “brown nosing” coworkers, take responsibility for what you can control which includes your attitude, performance, and teamwork. Then follow these steps to work your way into a new role.
Develop a Good Relationship with Your Boss
Your boss should be your biggest supporter and he or she can’t be this unless the two of you have a strong relationship. How do you build a strong relationship with your boss? Remember the universal truth…all managers want people on their teams who make their jobs easier. Do your best to make your boss look good; it usually pays dividends. Produce quality and timely work. Look for ways to help her achieve more. Ask for feedback and take action on it. Be forthcoming about ways she can successfully manage you. Build rapport by learning more about him. Put effort into understanding his personality traits and triggers. There are many ways to build a relationship with your manager; it may take some trial and error as you learn what works and what doesn’t, but it’s worth the effort….there is a good chance that he or she will be the one promoting you.
Be an Expert at Your Job
The fastest way to get a promotion is to be a rock star in your current role. Sure, there may be things you don’t like about the job you have now, but so what? Do all parts of your job well; become an expert at it by learning as much as you can, read books and other publications on the subject, ask for more training, acquire new skills and knowledge, and always produce high quality work. Remember, you will never get a promotion if you aren’t doing a great job in your current role.
Add Value and Help the Company Execute its Strategy
Make sure you are working on the right things…things that help the company meet its goals and execute its strategy. If you’re not sure how your job ties to the strategy, ask. Always prioritize your work and do what’s most important first. Don’t let yourself get distracted by things that don’t matter.
Be Seen as Helpful
Being a team player builds your credibility throughout the organization and will make you the go-to person when a tough problem needs to be solved. Put the team first, help out a struggling coworker, give credit to others, volunteer to help at company events...there are a million ways to exhibit helpfulness and be a true team player. Remember, though, that perception is reality; it doesn’t matter if you think you are a helpful teammate, what matters more is that others think you are.
Be a Problem Solver
People who expect “management” to fix all the problems in the workplace aren’t typically seen as helpful nor are they often promoted. It takes everyone within the organization to create an effective work environment so if you see a place where the organization can improve, develop some solutions to address the issue and discuss them with your boss. Volunteer to be part of a team tackling tough interdepartmental problems. Proactively address a communication issue with a coworker rather than triangulate through your boss; challenge yourself to achieve a positive outcome. Suggest a better process to ease frustration on a project. In short, be a problem solver, not a problem creator.
People with a positive attitude are generally easier to work with, hence more promotable. Keep your head up in the face of adversity, meet tough challenges head-on with a smile on your face, and view problems as opportunities to make things better. Be friendly, help others, smile more, and complain less. Commit to having a positive effect on everyone you interact with.
Look and Act Professionally - Always
If you want a promotion, look and act the part. Dress professionally, be well groomed, communicate clearly and articulately, use proper grammar, refrain from swearing, don’t gossip, don’t complain, ask questions, smile, and work hard (i.e. while at work stay off of Facebook, don’t text your friends, and refrain from chit chatting endlessly with coworkers). Choose a professional role model and emulate what he or she does.
If those doing the promoting don’t know about the good things you are doing, you won’t be on the radar for a promotion. Self-promotion is an art…it has to be done in a way that balances talking about yourself with humility. You don’t want to be perceived as bragging; that’s just obnoxious. First, make sure your boss knows your career aspirations and engage him or her in creating a career development plan with you (having a career plan is crucial to growing within your organization). Ping your boss regularly, giving updates on progress you’ve made. Keep your boss and peers informed on major projects and broadly share the team’s accomplishments. Bring attention to a big win by asking your boss if you can celebrate by taking the team to lunch. Approach your boss with a solution to a tough problem and ask him or her for support as you take the lead to fix it. Develop a relationship with a mentor higher within the organization who can sing your praises. Well executed self-promotion is subtle, tactful and highly useful.
These are my tips for getting a promotion. While doing these things don’t guarantee a promotion, you increases your chances by doing them well. On the flip side, here are some surefire ways to NOT get a promotion:
Hopefully this article sends you in the right direction…one that places you in the “indispensable” category and helps you achieve the next step in your career. There is almost nothing more rewarding than being recognized for a job well done with an opportunity to grow via a promotion. Remember…
“Do your best, and be a little better than you are.” - Gordon B Hinckley
Good luck and thanks for reading. As always, I appreciate likes, shares, retweets and comments. Please do so if you are so inclined. Click here to sign up to receive my blogs in your inbox.
References: Change Anything: The New Science of Personal Success by Kerry Patterson, Joseph Grenny, David Maxfield. Ron McMillan, and Al Switzler
We all screw up. Finding a person who hasn’t made a big mistake is like finding a purple unicorn bathing in a pot of gold at the end of a rainbow; it won’t happen. And if you have yet to royally screw up, don’t worry, you will. It’s bound to happen; you haven’t fully lived life until you’ve done so.
While making a massive mistake can cause you to want to crawl under a rock and never show your face again, it can also teach you a profound lesson. Screwing up can dramatically change your life for the better…if you choose to embrace the painful experience, for better or worse.
So let’s say you’ve really stepped in it. Now what? How can you embrace your screw up and move forward?
Don’t Dig a Deeper Hole
It’s easy to allow one bad decision to lead to another. You don’t have to keep digging yourself a deeper hole. From this moment on, stop the cycle, climb out of the hole, and commit to doing whatever it takes to fix the mistake.
Don’t Make Saving Face Your Priority
It’s natural to want to save face and minimize the reasons why you made the mistake. Remember, justifying is just a way of making excuses. Don’t defend, downplay, or omit parts of the truth. Truthful accountability is the only option and it’s far more honorable to fully own your screw up than to try to diminish it. Instead of trying to save face, make repairing the damage you’ve done your top priority.
Say You’re Sorry and Mean It
A heartfelt and authentic apology can go a long way to fixing the damage that occurs after a big mistake. While it doesn’t make the situation go away, showing honest regret gives people more space to forgive you. When offering an apology, be specific and ask for feedback. There is nothing worse than apologizing for the wrong thing. But remember, no one wants you to apologize incessantly; he or she only wants to see results, so apologize once (maybe twice) and then prove your remorse by taking action.
Make and Execute an Action Plan
Don’t let yourself off the hook after an apology. If there is no action…no notable change…then your apology is moot. Before putting a plan of action into place, dig deep as to why you screwed up; understanding your motivations, fears, and decisions is the key to not making the same mistake twice. Once you have a deeper understanding of what went wrong you can develop a plan to repair the damage. A good plan should address the root cause, not the symptoms. Don’t be afraid to ask for help; sometimes a path forward isn’t clear and seeking advice, counseling, and/or coaching can shorten your bounce-back time.
Keep Your Commitments
Do what you say you are going to do; hold yourself accountable to your action plan. The only way to revive your reputation and to bounce back is to follow through and keep your commitments.
Let it Go
Nothing good comes from beating yourself up over and over again. Negative self-talk keeps you stuck in the shame spiral. Embrace your screw up. Learn from it. Vow to never let it happen again. But let it go. The only way to move on is to allow yourself to move on.
Let Your Mistake Make You a Better Person
Making mistakes will keep you humble and will teach you all kinds of ways not do things in the future. Screw ups keep you grounded and (hopefully) cause you to be more forgiving of others because face it, none of us are perfect. Overcoming a face plant makes you stronger and more resilient. Embrace your screw up so that someday you can look back on it with gratitude; trust that what you learn from it will make you a better person.
While following this plan won’t take the embarrassment of making a mistake away, it will allow you to hold your head high as you gracefully and authentically handle the aftermath. Remember, you are not alone in screwing up; we’ve all done it and we will all do it again. The real growth comes from what you do after the damage is done.
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“You're always you, and that don't change, and you're always changing, and there's nothing you can do about it.” - Neil Gaiman
There is only one thing that’s certain in life and that is that things will change. No matter how much you deny, resist, or ignore it, the unfolding of life brings new challenges and experiences that you must adapt to, one way or another.
Each of us experience change constantly yet react to it in many different ways. While some of us embrace change and even drive it, most fall into the “change resistant” category. Our brains expect certain things to stay the same and when they don’t, the information we trusted breaks down causing us fear over what comes next. What we don’t know tends to scare us and change creates a lot of unknowns. Even positive change comes with challenges and discomfort. Change. Is. Hard.
In today’s fast-paced, quickly-evolving world, it’s important to develop your ability to handle change effectively. While it’s never easy, here are somethings you can do to adapt to change with a bit more grace.
Freak Out For a Minute, Privately
There’s nothing wrong with being scared of change, especially when it blindsides you, so go ahead and freak out for a minute. Just do it privately. Negative reactions on public display almost never produce good outcomes. Go for a walk alone, vent to someone you trust, write in your journal, scream into your pillow…let it out in a private place to release pent up emotions and then start focusing on how to deal with the change.
Give Yourself Time to Process
When change hits hard and fast, it can feel overwhelming. Your brain starts racing, making up a story which usually concludes with the world as you know it ending. But if you think back on all the times you freaked out over change, how often did the story end the way you first imagined it? Probably never, if you are like me. That’s why it’s good to give yourself time to process the change. I can promise that tomorrow, it won’t seem nearly as bad as it did today, so think it through and come up with a plan after sleeping on it.
Be Honest About Your Feelings
It’s easy to focus on the situation or person, blaming and barraging the bringer of change or the change itself. Don’t do this. Be accountable and own your fears and other feelings. Look inside to understand your resistance so you can clearly articulate why you have such strong feelings. Put words to your feelings by asking yourself questions and answering truthfully. Why do I feel this way? What am I afraid of? Why am I resisting? If I embrace this change, what’s the worst that could happen? What’s the best that could happen?
Get More Information
Don’t assume the story you told yourself about why the change is happening is true. It’s probably not. Ask questions and do more research so you understand why something is changing. The deeper your awareness, the faster you can settle your mind, fine tune your response, and adjust to the change.
Give Your Opinion
It’s okay to want to influence the outcome, especially if you feel passionately about something. Consider what you want to achieve, be conscience of your tone, listen to others, and then give your opinion. Always look for a positive solution; a win-win may not be possible, but you’ll feel better once you’ve expressed yourself.
Accept the Change
Life is so much easier when you stop resisting every little change, so pick your battles carefully. Sometimes change is worth resisting and sometimes you just have to accept things as they are. Resisting can make you miserable and you risk damaging relationships and your overall happiness. Take a deep breath and give yourself permission to surrender every now and then. Stop complaining about it to others. Look for the positive and give it some time. Before you know it, you’ll have adapted to the change and it’ll be a distant memory that doesn’t seem all that bad.
Change is what makes life interesting and amazing. It teaches us profound lessons and promotes growth and wisdom. It can take us to faraway places or deep within ourselves. It creates exciting opportunities and yes, sometimes it breaks our hearts. It’s what weaves the tapestry of our lives together, creating a colorful patchwork of experiences, emotions, thoughts, and relationships that make up our existence. Embrace it and do your best to enjoy the ride; if properly harnessed, change can inspire you to be the greatest version of yourself.
“The only way to make sense out of change is to plunge into it, move with it, and join the dance” – Alan Watts
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Recently, I was on a panel at a trade show discussing women in the industrial cleaning industry. One of my fellow panelists, Abby Zaffuto, who is the president of a company that owns and operates eight Rotor Rooter franchises in South Carolina, spoke about how to achieve work/life balance. She gave a brilliantly funny talk and what she said hit home…
There is no such thing as work/life balance; throw that idea out the window. What’s key is integration.
There is so much buzz around work/life balance, especially these days where it’s getting harder and harder to disconnect. And there should be; it can be easy to forget that there is life outside of running around trying to cram a million things into the day; when we hardly have time to take a deep breath, how can we truly engage with the world around us? That being said, finding balance is hard, so hard that the thought of attaining it makes us more anxious. Perhaps balance isn’t what we should be in pursuit of; maybe it’s integration?
So what’s the difference between balance and integration?
Balance is defined as a condition in which different elements are equal or in the correct proportions. Integration is the combining of two or more things so that they work together effectively. It’s the process of attaining close and seamless coordination between several departments, groups, organizations, systems, etc.
Integration is not the same as balance.
I don’t know about you, but my life is not filled with elements that are in equal or correct portions. Sometimes I am traveling for two weeks. Sometimes I have to work late. Sometimes I take a 10 day vacation and don’t answer emails. Sometimes I have to take the day off to care for my sick child. I get up early to work for a few hours so I have 20 extra minutes to take my son to school every day. Some nights I have the energy to cook and other nights it’s take-out. This is not balance…this is making it work. That’s why the idea of integration appeals to me.
Perhaps it’s just semantics but for some reason I feel like I can do integration; there’s a chance I can succeed at combining the complicated aspects of my life so that all the pieces work together….at least most of the time. Balance on the other hand is a much more difficult concept. Trying to find balance in my life is like doing backflips on a balance beam with your eyes closed; next to impossible unless you are a world class athlete.
Good or bad, the line between work and the other parts of life is blurred. It’s hard to truly disconnect from the 24/7 aspect of global business. This is why successful integration is so important; you can easily get sucked into the vortex of endless work if you let yourself. So what can you do?
Here are three tips to help you successfully integrate work and life…
I’ve faced the fact that, for me, work/life balance is unattainable. Truth be told, I don’t even know if it’s what I want…and I’ve made peace with this. My goal is to be and do my very best and sometimes that means I have to work more and sometime it means I have to play more. And it always means being a good role model for my son. Blending your aspirations, responsibilities, duties, and some downtime is the key to living a successful, engaged and fulfilling life. It’s the definition of work/life integration.
So here’s to integration, may you achieve seamless coordination in all aspects of your life; it may not be easy but it’s certainly a worthy goal.
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A few months ago, I wrote a blog about how we should all make 2017 the Year of Going Big. Why not? Sure, the turmoil and uncertainly in the world may be frightening but now is not the time to hunker down and make yourself as small as possible. Big change can (and needs) to happen.
So you’ve made a bold, courageous resolution and you are ready to pursue it with gusto. Now what? As famous French writer Antoine de Saint-Exupery said, “A goal without a plan is just a wish.” If you don’t know how to get to where you going, how do you ever get there?
I’d like to share a take away from the book “The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results.” It’s an exercise on how to put together a plan of action to reach a big goal. This exercise is similar to developing a marathon training plan. You know you need to be able to run 26.2 miles at the end of 20 weeks. You also know that you can’t start with 20 mile runs in week 1. Therefore you must develop a plan that works backwards week by week, lining out how you will log your training miles. This is the only way to keep yourself on track to the build motivation, strength and stamina required as you increase your mileage each week. Without this kind of plan, you may run too much too early and hurt yourself or you may not run enough and fail to cross the finish line. The plan is key.
You can use the marathon model to plan any goal you want to achieve. Let’s say that your goal is to get a promotion at the end of the year. You have 10 months to earn it; how do you get there? Start planning backwards. It looks something like this…
This is a simplified example, yes, but you get the idea. I recently did this exercise for a 16 year goal I’ve set for myself and it was incredibly eye-opening and helpful. I feel empowered and excited because I have an outline for success. There is no way I could achieve a goal that's 16 years out without a solid plan now.
You may find that you need to deviate from the plan you’ve created and that’s okay; course correcting along the way is necessary to achieve a goal. This exercise merely helps you think through all the things you need to do to get to where you want to be. Make adjustments as you execute your plan; use this as a tool to ensure you are working on the RIGHT things and taking the RIGHT actions to reach your “big thinking” goal.
Good luck and go for it!
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A Quick Blurb on what this blog is about.
Welcome to my blog! My name is Kerry Siggins and plain speaking, honest leadership is my mantra. My intention is to help those who lead (or want to lead) become better at saying and doing what needs to be said and done in a way that it can be heard and seen, one person at a time.